Pending verification
Payouts that failed three times or had an unclear M-Pesa result. Check the M-Pesa statement before paying, then record the transaction code.
All payouts
Held receipts
Airtime received but not paid automatically: unverified SMS sender, amount outside limits, or no receiving line set.
Receiving phones
Feature rollout
Allowlisted numbers always get the feature. Everyone else gets it when enabled and inside the percentage. Raise the percentage in steps; set it to 0 to roll back.